72-year-old Ernie Sanchez wanted to get his $700 benefit from the New Mexico state unemployment agency. So called the New Mexico Department of Workforce Solutions, a government-run unemployment relief agency-trying to get his unemployment money but couldn't seem to get through. He tried calling 1,114 times! Some days it took a hundred calls just to get through. And sometimes when he did get through, he would be on hold; sometimes for 3½ hours! Problem was, Mr. Sanchez made all these calls from his cell phone at 45 cents per call! In the end, his phone bill for the calls...$700 -- the same amount he was trying to get in the first place. Mr. Sanchez later said, "I feel cheated in some way."